These Terms of Use govern your access to and use of the Plan Compass website and phone advisory service. By using this website or calling us, you agree to these terms.
Plan Compass is an independent comparison and advisory service. We are not Telstra, Optus, or any other network operator, and we are not their agent, representative, or authorised reseller. Brand names mentioned on this site belong to their respective owners and are used only for comparison purposes.
1. Nature of our service
- We provide general, independent information and advice about phone and internet plans available in the Australian market
- Our advice is general in nature and does not take into account every individual circumstance; you should confirm final plan details, pricing, and terms directly with the provider before signing up
- We do not sell telecommunications plans ourselves — if you choose to switch or sign up to a plan, you do so directly with the provider you select
- We do not process bill payments, hold your account login details, or handle card or bank payment details on your behalf
2. Accuracy of information
We make reasonable efforts to keep plan pricing, features, and provider information current, based on publicly available sources at the time. However, telecommunications pricing and plans change frequently, and we cannot guarantee that all information on this website or given during a call is accurate, complete, or up to date at the time you act on it. Always verify final pricing and terms with the provider directly before making a decision.
3. No affiliation with network operators
Plan Compass is not affiliated with, endorsed by, sponsored by, or acting on behalf of Telstra, Optus, or any other telecommunications provider referenced on this website. Any trademarks, logos, or brand names belong to their respective owners and are used solely to identify and compare their publicly available products and services.
4. Your responsibilities
- Provide accurate information when speaking with us so we can give you relevant advice
- Verify any provider's official website or app address before entering payment or login details
- Make your own final decision about which plan or provider to choose — our role is advisory only
5. Limitation of liability
To the extent permitted by Australian law, Plan Compass is not liable for any loss or damage arising from your reliance on general advice or information provided through this website or phone service, including any decision to switch providers or plans. Nothing in these terms limits any consumer guarantee or right you have under the Australian Consumer Law that cannot be excluded.
6. Third-party links
This website contains links to official third-party websites, such as provider payment and account pages. We are not responsible for the content, accuracy, or practices of these external websites once you leave our site.
7. Changes to these terms
We may update these Terms of Use from time to time. The date at the top of this page reflects the most recent update. Continued use of our service after changes are posted means you accept the revised terms.
8. Governing law
These terms are governed by the laws of Australia. Any disputes arising from use of this website or service will be subject to the jurisdiction of Australian courts.
9. Contact us
If you have questions about these terms, contact us at:
Plan Compass
Phone: (02) 7239 4710